Join the Lightner Museum Team!
LIGHTNER MUSEUM VISITOR SERVICES MANAGER
Responsible for day-to-day management of a fast-paced work environment including customer service, guide supervision, scheduling, training, program reports, office supply purchasing, and budget monitoring. Must be highly organized, flexible, possess solid computer skills and have excellent interpersonal skills. Works cooperatively across museum departments.
- Oversees daily activities of admission clerks and guides.
- Schedules staff on a daily basis.
- Prepares regular informational memos to inform guide staff of upcoming events, trainings, etc.
- Anticipates and conducts necessary meetings to ensure communication and smooth operation.
- Coordinates staff substitutions and vacation leaves.
- Interviews prospective museum guides and admission clerks and makes recommendations on seasonal requirements, staff schedules and assignments.
- Supervises function of all clerks and guides
- Oversees the computerized admission, reservation, and POS system.
- Anticipates, arranges and conducts computer and customer service training.
- Handles a variety of reception and reservation tasks including public programs and group tours using a POS system.
- Responsible for cash handling, reporting systems and deposits.
- Responsible for all opening and closing procedures.
- Carries out routine maintenance checks on exhibits, collection and facilities.
- Prepares requested reports (comparative and forecasting) and makes revisions to admission data, information, mailing lists and forms. Routinely updates all related files and records.
- Responsible for implementing POS updates and routinely assesses effectiveness of staff and system performance.
- Develops plans to increase bus and group tourism.
- Keeps abreast of current and emerging attendance policies, philosophies and frameworks among county and regional attractions.
- Meets with county and regional planners to consider tourism collaborations and marketing strategies.
- Oversees visitor surveys, analysis and reports.
- Routinely prepares demographic reports (weekly, monthly, and seasonal) to help identify trends.
- Participates in visitor studies and tourism related workshops and conferences.
- As time permits, assists in development of pilot programs to meet seasonal priorities and shift audiences into shoulder months and may include new initiatives.
- Serves as liaison between the Museum and its Cafe.
- Works cooperatively with Volunteer and Membership Coordinator.
- Knowledge of Microsoft Word, Excel and ability to learn other software programs is required. Mature, professional demeanor, and clear, concise, business-like communications skills with staff and the public are essential.
- Experience and Education – Bachelor’s degree or 3 – 4 years of related experience and/or training; or equivalent combination of education and experience.
A cover letter and resume should be sent to [email protected] for consideration. Please also include salary requirements and reference the position title in the subject line of the email.